Privacy notice

This privacy notice tells you what to expect when Elizabeth Malcolm collects personal information.

In short we do not make any attempt to identify you personally unless you ask us to, such as by requesting an appointment or joining our mailing list. We will never disclose your personal information without your consent other than to comply with the law. More details of our data processing can be found below.


Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Important: Google Analytics does not store any personal information about our website users.
Read the Google Analytics privacy document for more details.



Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We explain below the cookies we use and why.

_ga – Expires after: 2 years – Used to distinguish users.

_gat – Expires after: 10 minutes – Used to throttle request rate.

These cookies are only used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the user experience of the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We do not make any attempt to identify you personally from this data.


How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit


Contact Forms on our website

We make use of contact forms on our website to allow users to contact us easily in order to do certain things such as arranging an appointment to visit us or joining our mailing list. The personal data collected using these forms is held securely and is only used the purposes of dealing with your request.


People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with company policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.


Access to personal information

We try to be as open as we can in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to;
let you have a copy of the information in an intelligible form.

To make a request to for any personal information we may hold you need to put the request in writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us on the below address.


Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.


Online Security

Our entire website is protected by the highest grade of SSL encryption available. This means that you are safe when you give us personal details through our contact forms and other methods. We use a 2048 bit certificate with 256 bit encryption, this is the same SSL encryption that your bank uses for on-line transactions.


Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 22 March 2018.


How to contact us

If you have any queries on the above or to find out more about our privacy policy you can email us or write to:

Elizabeth Malcolm
9-11 St. Johns Street